Terms & Conditions
Kids Unlimited currently offers the following payment options:
- Mastercard and Visa via Paypal payment gateway
- Mastercard and Visa via Stripe payment gateway
- Online banking transfer directly to our bank account
Your online purchases through Kids Unlimited are secure through SSL encryption.
- All prices listed on Kids Unlimited our website (www.kidsunlimited.co.nz) and our Facebook Page Shop (https://www.facebook.com/KidsUnlimitedNZ/) are in New Zealand dollars and are inclusive of GST (15%).
- We reserve the right to alter our prices on any product, at any time, for any reason.
- Kids Unlimited currently ships throughout New Zealand.
- We currently offer a $7 flat rate for shipping to all New Zealand street addresses, including rural delivery.
- Orders over $150 automatically qualify for FREE shipping.
- Kids Unlimited reserves the right to change these shipping rates at any time, for any reason.
- We currently use Pass the Parcel as our courier service. Packages are sent using tracked non-signature courier service. If you require any special delivery instructions for example, where to leave your parcel, or if you require signature only delivery, please provide this information clearly in the comment section at checkout.
- We endeavour to process and ship your orders as fast as possible. Please bear in mind that we are a small family business operating from a home office, which means that our average turnaround timeframe for processing orders is within 5 working days.
- If you have any queries regarding the status of your order please contact us via our contact form or email us at firstname.lastname@example.org
Faulty / Damaged Goods – Replacement & Refund Policy
We are confident that you will love the products that you purchase from Kids Unlimited. However, in the unlikely event that your product is faulty or damaged then we offer two options:
Faulty / Damaged Goods
- We are happy to replace or refund products that are faulty or damaged.
- You MUST email us at email@example.com as soon as possible to discuss a faulty or damaged product. Please endeavour to record these issues by way of photos of the fault/ damage for evidence when contacting us.
- We endeavour to process a replacement or refund within 5 working days from receipt of returned product.
- We do not cover the cost of return shipping but will cover the cost of shipping of a replacement product.
- Please note that we do not offer exchanges or refunds on products if you have simply changed your mind.
Through the process of placing an order and purchasing a product from Kids Unlimited we collect certain personal information required to process your order. These include, but are not limited to, your name, physical address, email address, phone number and payment method / billing details. These details are stored safely and securely and used responsibly for the purpose of processing your online order only. Kids Unlimited guarantees that they will never sell your information to third parties.
In accordance to the Privacy Act, you have the right to review, edit or delete your personal information held by Kids Unlimited at any time.
Please contact us via the contact form on our website or email us at firstname.lastname@example.org to do so.